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Category: Wood Pellet Heater
  1. Why is the "A" light flashing on the control board? The stove also isn't feeding any pellets.
  2. I had a wood stove in the basement which had its own masonary chimney. Can I use your pellet stoves with that
  3. My 5500 model has a gap around the bottom of the glass is this normal?
  4. I have two small plates on each side of my burn pot. I see a screw holding each into place. What are they? Should it be open or closed?
  5. My ignitor on my 5500M won't light.
  6. Why does the exhaust blower on my 5510 come on and off? Is there something wrong with my stove?
  7. Can I connect a remote thermostat to my 5510? If so, how do I install it and what kind do I use?
  8. Why can't I put my 5510 into the manual mode?
  9. What does the Aux. button do for my stove?



  1. Why is the "A" light flashing on the control board? The stove also isn't feeding any pellets.
    The flashing "A" light indicates there is some type of vacuum problem. The first thing to check will be the glass door. If the door is open the "A" light will flash. When the stove has a vacuum problem it will not allow the auger to work. Please contact a United States Stove Co. techinican at 800-750-2723 or email customerservice@usstove.com for further assistance.
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  2. I had a wood stove in the basement which had its own masonary chimney. Can I use your pellet stoves with that
    Unlike wood stoves which operate exclusively on a principle of chimney draft, a pellet stove must use specially sealed exhaust pipe to prevent exhaust gases from escaping into the living space due to the air pressure produced by a combustion blower. Pellet stoves require certified double walled venting,-(type P or PL) normally three or four inches in diameter with a stainless steel interior and galvanized exterior. Because pellet stoves have a forced exhaust system, they have the advantage of not always requiring a vertical rise to vent, although a three to five foot vertical run to induce some draft is recommended to prevent leakage in the case of a power outage. Pellet stoves can be vented horizontally through an outside wall and terminated below the roof line, making it an excellent choice for structures without an existing chimney. If an existing chimney is available, we urge use of a correctly sized and type of stainless steel liner the length of the chimney for proper drafting. A flue that is too large will cause a drop in pressure, and therefore a decrease of flow. An oversized flue allows the smoke to slow down and condense inside the chimney - resulting in a sluggish draft,and improper operation of a pellet stove.
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  3. My 5500 model has a gap around the bottom of the glass is this normal?
    Yes this acts as the air wash system. It brings air across the front of the glass to help keep it cleaner.
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  4. I have two small plates on each side of my burn pot. I see a screw holding each into place. What are they? Should it be open or closed?
    The small plates should be removed and cleaned out during the weekly shut down. These should remain closed during operation.
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  5. My ignitor on my 5500M won't light.
    The ignitor has a PCB board just for it. This board contains a 5 amp inline fuse. This fuse may be blown. You can also contact our Technical Service line for assistance at 800-750-2723. Please let them know if you have any flashing lights on the panel. They will also want you near the unit so they may run a diagnostic test on it. Please remember they will need you to have your unit turned off and cool to begin.
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  6. Why does the exhaust blower on my 5510 come on and off? Is there something wrong with my stove?
    There is nothing wrong with the stove, that is simply how the blowers are designed to operate.
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  7. Can I connect a remote thermostat to my 5510? If so, how do I install it and what kind do I use?
    The 5510 is capable of having a remote thermostat connected to the unit. If you decide to connect a remote thermostat, make sure that it is a milivolt thermostat. You will need to have two 18 gage pieces of wire that are long enough to conect from your unit to where the thermostat is placed. To connect the thermostat to the stove you will first need to remove the side panel with the control board on it. Once you have this removed you will look on the control board for two spade connectors with the word "TSTAT" written in front of them. You will then removed the plastic jumper in between the two spade connectors and then place your wires on the spade connectors. Once this is complete you are ready to put the side panel back on and begin using the stove.
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  8. Why can't I put my 5510 into the manual mode?
    The 5510 doesn't have an actual "manual" mode. You can, however, adjust the draft fan and room fan even in the automatic mode.
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  9. What does the Aux. button do for my stove?
    The Aux. button on the 5510 is inactive. The light above the Aux. button does flash in the startup procedure to indicate the ignitor is coming on the light the fire.
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